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2019 Burgundy Dress High Neck Satin Mermaid Long Bridesmaid Dresses Lace Applique Wedding Bridal Guest Party Maid Of Honor

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If you want to change the size you left, please contact us within 24 hours after you placing your order. Otherwise, we can't change the size once we begin to make it.

1. Bust ____cm/inches

2. Waist ____cm/inches

3. Hips ____cm/inches
4. Hollow to floor without shoes ____cm/inches
5. Height of shoes' heels ____cm/inches

Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, the color you see from the computer may be different from that of the item you received.
The actual color should be the color of the item received.
If you have any question about the color or if you can’t find the color you want from the chart, please feel free to contact us for color charts of different fabrics.
Order Cancellations
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details:
Our Cancellations Policy
1. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4. Once your order has been shipped, it can no longer be canceled.
You can send us email if you have any question, our customer services team are available to assist all your queries as soon as we get your email.
Please keep our company information in your contact file, visit our site when you have time or need new products, you will find nice dresses which are fit your market well. Also send us email if you want to make your own design, we can make dresses according to customers' requirements.
Leaving a neutral or negative feedback cannot thorough solve your problems. Please contact us before leaving a neutral or negative feedback. As a serious and responsible seller, we will try our best to solve your problem.
Once again, thank you for ordering dresses in our store and hope you like your purchase here. Your comments are of great importance in our business success. If you are satisfied with your purchase and our sales service, please take a minute to leave us a positive feedback with an overall Detailed Selling Rating.
our wedding dress factory is a professional & brand name factory in China for 10 years. We supply wedding dresses, evening dresses, prom dresses, cocktail dresses, bridesmaid dresses, Because of our high quality control, best sales service, fast delivery time and competitive price, our dresses are sold very well in lots of countries (such as America, Canada, Mexico, Brazil, Russian Federation, England, Chile, Australia, etc.) We are flexible and can make dresses according to your requirements.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of musesco (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://9muses.co.uk

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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